COOKIE AND TRACKING POLICY
Effective Date: 06th May 2025
Last Updated: 06th May 2025
1. What are Cookies and Trackers
Cookies are small text files stored on your browser when you visit a website. Mobile apps use similar technologies—such as local storage and analytics SDKs—to collect performance and usage data.
These tools help us:
• Maintain secure access
• Improve performance and usability
• Understand how users interact with our services
2. Where We Use Cookies and Trackers
a) On Our Website (hellodoc.co.uk)
| Type | Description |
| Strictly Necessary Cookies | Required for the website to function correctly (e.g., cookie banner settings). These cannot be disabled. |
| Performance & Analytics Cookies | May include tools like Google Analytics to help us understand how users navigate our site and improve its design. These cookies are only set with your consent. |
b) On Our Mobile Apps (iOS and Android)
Our apps may use SDKs and similar tools to collect:
• Session duration and screen navigation
• Device information (e.g., OS, model, app version)
• Crash and error logs
• Consultation activity events (e.g., queue entry, video start/stop)
• Location data (if needed for prescription compliance — only with your permission)
We use this data to:
• Ensure app reliability and security
• Analyse and improve the user experience
• Monitor and optimise the clinical workflow
We do not use your data for advertising or third-party marketing.
3. Managing Your Preferences
On our Website:
• You can accept or decline non-essential cookies via the cookie banner.
• You may also manage cookies through your browser settings.
On our Mobile Apps:
Adjust your privacy preferences in your device settings:
• iOS: Settings > Privacy > Tracking
• Android: Settings > Privacy or App Permissions
Note: Disabling cookies or trackers may affect how certain features work.
4. Updates to This Policy
We may update this Cookie Policy from time to time. Updates will be posted on our website and in our apps where applicable.
5. Contact Us
If you have any questions about how we use cookies or tracking technologies, contact our Data Protection Officer:
Data Protection Officer
HelloDoc Ltd
86-90 Paul Street
London EC2A 4NE
United Kingdom
